Your Questions Answered: ROSE Society FAQs
I. Are you a registered company?
Ans: Yes, we are a legally registered entity. Our company name is "Unorthodox Syndicate Pte Ltd," with the UEN number 202401118N. Our business registered address is 60 Paya Lebar Road, #07-54, Paya Lebar Square, Singapore 409051. Please note this is a virtual address used solely for ACRA registration and we do not serve any walk-ins at the moment.
II. What types of apparel do you sell?
Ans: We specialize in streetwear apparel, including oversized t-shirts and hoodies, made with eco-friendly materials. Keep an eye on our social media pages for exciting new additions coming soon!
III. Are your products suitable for all genders and ages?
Ans: Our streetwear is designed for fashion enthusiasts and those committed to social responsibility. Our styles cater to a diverse audience.
IV. What makes your products unique?
Ans: Our clothing is made from sustainable materials, ensuring eco-friendliness. Plus, we offer exclusive designs that you won't find elsewhere.
V. Do you offer discounts for first-time buyers or loyalty programs
Ans: Absolutely! At ROSE Society, we value our customers and offer a dynamic loyalty program. Here’s how you can earn credits and unlock exclusive discounts:
- Purchase Credit Reward: Earn 5 credits for every SGD 1 spent. More purchases mean more credits!
- Account Creation: Receive 500 credits as a welcome gift when you create an account.
- Birthday Bonus: Celebrate your special day with us and receive 200 credits.
Transform your credits into fantastic rewards, the more credits you accumulate, the bigger the reward.
- 1000 Credits: Redeem SGD 10 off your purchase.
- 2000 Credits: Redeem SGD 25 off your purchase.
- 3000 Credits: Redeem SGD 40 off your purchase.
- 5000 Credits: Redeem SGD 70 off your purchase.
Easily keep track of your redeemed rewards! Just visit the Loyalty Program Bubble and click on "Your Rewards." There, you can select any reward you've redeemed to view its unique code. Use this code at checkout to enjoy your benefits. It's that simple!
Our loyalty program is designed to thank you for your ongoing support and patronage of ROSE Society.
VI. Do you offer any rewards for referring friends?
Ans: Absolutely! Our referral program rewards both you and your friends. When you refer a friend to ROSE Society, you'll receive a $10 off reward*. Your friend will also enjoy a $5 off reward on their first purchase.
*It's important to note that your reward will only be activated once your friend makes their first purchase.
So, start spreading the word about ROSE Society and enjoy the benefits as soon as your friends begin their shopping journey with us!
VII. Do you offer gift cards or vouchers?
Ans: We currently do not offer gift cards or vouchers, but stay tuned for future updates and promotions.
VIII. How can I manage my account and receive updates?
Ans: While account creation is optional, it is highly recommended for receiving updates and exclusive promo codes. Manage your account details on your account page.
IX. What payment methods do you accept?
Ans: We accept various payment methods including Amex, Apple Pay, Google Pay, MasterCard, Visa, PayPal, UnionPay, and BNPL options like Atome, Grab PayLater, and ShopBack.
X. Is it safe to make payments on your website?
Ans: Our website is SSL certified, ensuring safe transactions. We do not collect card information or passwords. Always refrain from giving out personal information to anyone claiming to be our employee. Report any suspicious activities to us and the authorities.
XI. Where do your items ship from?
Ans: Our oversized t-shirts mainly ship from Japan, and hoodies from Europe, ensuring high quality.
XII. Do you offer worldwide shipping?
Ans: Yes, we offer worldwide shipping. Some products are limited to Asian countries; check individual product pages for details. Please check our Shipping Policy for more details. We're working on expanding our international shipping options.
XIII. Why is the shipping fee only a flat rate of SGD 5, and what are your delivery times?
Ans: We offer a flat shipping fee of SGD 5 for affordability, absorbing part of the cost. Free shipping is available for orders over SGD 100. Visit our Shipping Policy page for more information.
XIV. How can I track my order?
Ans: You'll receive a tracking ID via email to monitor your shipment's progress. You can proceed to track your order here.
XV. What is the return policy at ROSE Society?
Ans: Returns are accepted within 30 days for items in original condition, applicable for manufacturer defects or incorrect size delivery. Visit our Refund Policy page for more details.
XVI. What is your refund policy?
Ans: For details on refund, please visit our Refund Policy page.
XVII. How does the refund process work?
Ans: Refunds are processed to the original payment method within 14 days of receiving the returned item. Return shipping for defective or incorrect items is covered by us. Please read more about our Refund Policy here.
XVIII. Are there size exchanges available if an item doesn’t fit?
Ans: Size exchanges are available, though shipping costs are the customer's responsibility. We recommend following our size guide on the product pages to avoid sizing issues.
XIX. What sizes are available for your products?
Ans: Our oversized t-shirts come in L and XL, while hoodies are available in L to 5XL. For smaller sizes, please send us your feedback to hello@RoseSociety.co.
XX. How do I know which size to order?
Ans: Our size guide is available on the product pages. Since our t-shirts are oversized, we recommend reviewing the measurements carefully before making a selection.
XXI. How can I track my order?
Ans: After dispatch, you'll receive an email with tracking information to monitor your order’s delivery status. You can proceed to track your order here. Please read more about our Shipping Policy here.
XXII. What should I do if my order hasn't arrived within the expected time frame
Ans: If your order hasn't arrived as expected, please contact us at hello@RoseSociety.co for assistance.
XXIII. What happens if I receive a defective or incorrect item?
Ans: If you receive a defective or incorrect item, please contact us immediately at hello@RoseSociety.co. We will arrange for a return and exchange or refund as per our policies.
XXIV. Can I cancel or change my order after placing it?
Ans: Orders can be modified or canceled if not yet processed for shipping. Contact our customer service team at hello@RoseSociety.co for assistance.
XXV. Are your products made with eco-friendly materials?
Ans: Yes, all our products are made with eco-friendly materials, reflecting our commitment to sustainability and environmental responsibility.
XXVI. What care instructions should I follow for your apparel?
Ans: Please follow the instructions on the label tag. General tips include washing less, washing with similar colors, using cold water, turning items inside out, using the right amount of detergents, avoiding tumble drying, ironing on reverse, and treating stains immediately.
XXVII. How often do you release new collections or products?
Ans: Stay updated on new releases by following our social media and subscribing to our newsletter.
XXVIII. Do you have a physical store or are you exclusively online?
Ans: We are currently exclusively online.
XXIX. How can I be notified about upcoming sales or special events?
Ans: Stay informed about our sales and special events by following our social media pages and signing up for our newsletters.
XXX. Can I unsubscribe from direct marketing?
Ans: Yes, you can unsubscribe via our newsletter email, the unsubscribe link is at the bottom of the newsletter email, or you can also unsubscribe by writing to us directly.
XXXI. How can I provide feedback about my experience or a product?
Ans: We value your feedback. Email us at hello@RoseSociety.co with any comments or suggestions.
XXXII. How can I contact customer support?
Ans: For immediate assistance, interact with our chatbot on our website. If your query is not resolved, please email us at hello@RoseSociety.co. We aim to respond within 2 working days. Alternatively, you can use our chatbot for assistance.
XXXIII. Do you offer support in multiple languages?
Ans: Our chatbot is available in English, Mandarin, Japanese, Korean, and French. However, email support is provided only in English.
XXXIV. What types of personal data do you collect and how is it used?
Ans: We collect various data types, including identity, contact, and financial information, mainly for transaction processing, service provision, and direct marketing.
XXXV. How do you ensure the security and privacy of my personal data?
Ans: At ROSE Society, safeguarding your personal data is our top priority. We employ a range of advanced security measures to protect your information. These include:
- SSL Certification: Our website is SSL certified, ensuring that all data transferred between you and our site, including personal and payment information, is encrypted and secure.
- PCI Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS), a mandatory standard for all businesses that handle credit card transactions, to provide a secure shopping environment.
- Regular Security Audits: We conduct regular security audits to identify and address any potential vulnerabilities, maintaining high levels of security compliance and data protection.
- Data Storage and Encryption: Your personal data is securely stored and encrypted, monitored continuously to prevent unauthorized access.
By implementing these stringent security protocols, we ensure that your personal data is protected with the utmost care and in compliance with the latest security standards. Your privacy and trust are essential to us. For more information, please visit our Privacy Policy page here.
XXXVI. Do you collaborate with artists, designers, or influencers?
Ans: We're always open to collaborations with artists, designers, and influencers. If you're interested, please reach out to us at hello@RoseSociety.co.
XXXVII. How can I provide feedback or leave a review?
Ans: Customer feedback is invaluable to us. Please email us at hello@RoseSociety.co for feedback. For reviews, we'd love it if you could tag us on Instagram with your purchased items. You might even get featured on our page!
XXXVIII. Supporting Charities:
Ans: A portion of our profits is donated to charity. Follow our Instagram page to see where your contributions are making a difference!
